The Influence of School Management Information Systems and Teacher's Social Competence on the Parent Satisfaction of Junior High School Students

: This research study aim is to determine the effect of management information systems, teacher social competence on the satisfaction of parents of students. In this research the following methods were used: quantitative, systematic, planned, and structured clearly and neatly. The data collection technique was the use of a questionnaire and observation. The questionnaire instrument was used in order to obtain data on parental responses of students related to school management information systems, and teacher social competence. In comparison, the observation instrument was used to collect secondary data from the features of the school management information system. The pre-research instrument testing on the questionnaire instrument was carried out to test the validity and constancy (reliability) of the statement items. In the next stage, descriptive data and inferential or hypothesis test analyses were carried out. The results showed that there was a positive effect of management information systems (ρ = 0.670), teacher social competence (ρ = 0.546), and both variables are (ρ = 0.810) on the satisfaction of parents of Labschool Unesa 3 Junior High School.


Introduction
Improving the quality of service is something that must be done by an institution or organisation to compete, including of them being an educational institution.Indonesia still has a major challenge in improving the quality of education, especially primary and secondary education.A report from Local Governance and Education Performance: Survey of Education Quality of Local Governance in 50 Indonesian Districts conducted by the Bank (2013) shows that local governments have diversity in the quality of governance related to effective education services.In determining the success in service quality in the form of products and services, customer satisfaction must be considered to achieve the goal.As important as customers in a company, customers also have an important role in educational institutions.Therefore, a good quality education must be provided by educational institutions so that they can complete and provide satisfaction for their customers.The teaching target of social communication in the era of 4.0 must accommodate the role of technology (Atabekova et al., 2021;Chan, 2021;Coffelt et al., 2019).Educational system as teaching methods and medias changed ways of communication in world of educational system (Tsai et al., 2017;Zendler & Greiner, 2020).
Parents, as customers of educational institutions, not only have a role in choosing schools for their children but also play an important role in maintaining good relations with schools based on a sense of satisfaction with the results they experience.In this case, the school offers the programs that have been announced, as well as quality services.The existence of parental involvement should be able to create accountability pressure toward increasing professional work, school efficiency, and student achievement.However, this still needs to be improved by several factors, including problems with facilities and infrastructure, management, learning aspects, educators, administration, school administration staff, and aspects of graduates.In service education, there are several service dimensions, including the reliability, the responsiveness, the assurance, the empathy, and tangibles.
According to the previous study that has been conducted by Hendriyati et al. (2022) the lecturers and students can apply research methods with the SDLC (Software Development Life Cycle) model to produce a system that will later repair or replace the old system, through the design and implementation of a data management information system.In implementing policies for lecturers and students, this information system will provide formulations and descriptions to the leadership.According to Olimov & Mamurova (2022) the student does not learn modern information technology, but uses its products as a technical means of teaching.The teacher prepares for the lesson using modern technologies, organises the lesson, monitors the knowledge of students, and his task is to bring the highest level of information technology into the educational process to improve the content of education.According to Dubovyk et al. (2022) showed that the main assistants in developing children's emotional competence are, in one way or another, primary school teachers.Meanwhile, the study that has been conducted by Ybnu Taufan & Basalamah (2021) showed that the competence implementation factor encountered by the students' enthusiasm did not understand the teacher's wishes which resulted in their motivation to study being mediocre.Furthermore, the increase in teacher motivation also often carries out remedial and enrichment, because students often miss lessons so that special guidance is needed in this case.
According to Kamal et al. (2021) showed that the teachers understand every aspect of social interaction of competences and the teacher's communication is not affective in terms of each social component.The teachers need social competence because they share their knowledge to the students.Therefore, the only teacher should learn a lot from communicating to be clear and cautious.In other words, teachers with social and emotional competence are better able to implement social and emotional curriculum more effectively because they provide outstanding examples of desired social and emotional behaviour (Parnawi & Taridi, 2018).Another study that has been conducted by Saudagar (2019) showed that the perspectives of effective communication provided by some field of studies hence do not only enhance the teacher's social competence but the perspectives also have a great potential to support the teacher's pedagogical competence (Saudagar, 2019).The social competency assessment instruments for teacher candidates in the fourth IR era developed are feasible to use, with several improvements (Rusijono et al., 2020).Meanwhile, the study has been conducted by Haryanto & Salvetri (2022) showed that the level of social competence of physical education teachers based on the principal's assessment is in the fairly good ©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.category.So that physical education teachers, school principals, and the government need to make programs so that the social competence of sports teachers can be improved.
Turban (in Rusdiana, (2018)) in his implementation explains the role of management information systems has several characteristics, as follows: 1. Operates on structured tasks, namely in environments that demand straightforward and firm decision making 2. Increases the efficiency by saving costs 3. Provides reports and ease of access that are useful for decision making The school administration is one of the elements that must be owned in educational institutions.The role of the school administration greatly influences the functions and relationships between other components within the school.The elements contained in school administration include curriculum administration, personnel finances, students, and public relations.The many elements related to school administration cause the existing data to become increasingly complex and make communication to collect data even more difficult, thus requiring a system with connectivity or the ability to collect, connect and manage data quickly.It can be done by utilising information technology in building an integrated school management information system so that data management can be done easily.

Research Problem
The main function of the school management information system is to manage information concerned with education service.The purpose of the school management information system is to achieve work effectiveness and efficiency.Data-related matters were processed in hardware and software so that information processing for data security is effective.In the application of implementing a school management information system at Labschool Unesa 3 Junior High School in the form of a Smart School, which aims to be able to provide convenience in presenting information on school activities, bill payments, and financial transactions, and provide two-way communication services between the school and parents.

Research Focus
The focus of this research is to evaluate the influence that the application of school management information systems and social competence has on the satisfaction of parents of students at Labschool Unesa 3 Junior High School in Surabaya city.Quality education can meet the needs and expectations of customers with the provided services.The management information system is implemented to make it easier for school principals making decisions.Rusdiana's (2018, p. 54) opinion explains the management information system approach applied to decision-making.Therefore, the management information system plays an important role in administrative management within the scope of the school.
One of the competencies that teachers must possess is social competence.It is stated in the government regulation no 19 of 2005 concerning Education Standards that teacher competence consists of pedagogical competence, personal competence, professional competence, and social competence.Teacher social competence is related to the teacher's ability to effectively and interestingly communicate and interact with students, fellow educators and education staff, parents or guardians of students, and other layers of society.Characteristics of teacher social competence include communicating politely, getting along effectively, having knowledge of human relations, mastering social psychology, and having appropriate skills.
The social competence as educational communication provides methods connecting people, understanding the teaching systems, teaching interaction and social interaction (Dhiu, 2017;Jogezai et al., 2021;Liu, 2020).The mastery of social competency factors positively contributes to the intensified application of leadership trilogy concepts in learning and teaching processes, meaning that the higher the mastery of social competence, the higher the intensified application of leadership trilogy concepts in learning and teaching processes (Pardimin et al., 2019).Professional teacher is supported by teacher social competence and work motivation.Both of these aspects are assumed to be able to improve teacher performance in managing classes (Lapita & Connie, 2020).Using this application, teachers and students have their own privilege to explore and develop advance learning.Their appliers on internet have facilities such as speech access, time optimisation, simplicity, efficiency and other supportable facilities (Asrial et al., 2020;Zhang et al., 2020).
The role of lecturers in the online learning process is demanded to be more active and creative in managing learning (Siahaan et al., 2021).The social competences are: Oral, writing and code competence, Using communication technology and information, Social relationship with people inside and outside educational environment, Building relationship effectively and efficiently.These social competences become social competence to achieve teaching target (Thompson et al., 2020).Meanwhile, the study has been conducted by Na'imah et al. (2020) showed that kindergarten teachers need to have social competence because teaching and educating work is always related to interactions with students and fellow teachers.The sense of humour makes teachers more relaxed and comfortable in doing their professional assignments.As it is explained through the Republic of Indonesia Standard National of Education Chapter 28 Verse 3 point D, social competence is teacher competence also known as society communication competences.These competences are used to construct effective communication to students, teachers, parents and other people both inside and outside the environment of education system (Gishti, 2018;Maulida et al., 2020;Tentama & Riskiyana, 2020) A previous research from Abdullah (2020) explained that management information systems influence parental satisfaction.It is also supported by research submitted by Darwis and Anwar (2017), which states that academic information systems can increase school credibility with certain criteria tailored to the needs and goals of the school.
Increasing the social competence of teachers also contributes to the ability to create parental satisfaction.However, this previous study needed more discussion explaining the effect of the school management information system and the second teacher's social competence directly related to parental satisfaction.In addition, differences in location, the management information system model used, and the characteristics of the research subjects are the differences in this study from the previous ones.
There is a need for a research that discusses the influence of school management information systems and the social competence of teachers on parental satisfaction.Of course, this research is a reference for schools to develop management information systems so that school management becomes effective and efficient.

General Background
This quantitative research has specific research methods that are systematically planned and structured from the beginning to the end.This quantitative research aims to obtain an explanation of the theory and laws of reality developed from mathematical models and hypotheses.This study also used a survey method with a correlational approach.The survey method was used with the consideration that the research was carried out to obtain data from each research problem from a natural place using questionnaires, tests, and structured interviews, based on the views of data sources.

Instrument and Procedures
The main instrument used in this study was a questionnaire, while other supporting instruments were interviews and observations.The questionnaire was used to collect data about parents' opinions concerning the application of the school management information system.This questionnaire was prepared using a Likert scale which produces interval data.In addition to questionnaire data, researchers also used interview instruments to collect more in-depth data, while documentation instruments were used to collect reinforcing data in this study.

Data Analysis
The used data analysis technique is the descriptive analysis and the inferential analysis.The descriptive analysis is only concerned with providing information about data and circumstances.The parameters of the descriptive analysis are the mean, median, mode, standard deviation, and frequency.The Inferential analysis is an analysis that aims to produce a finding that can be generalised to the population area.In conclusion, there is a chance of truth and error, called the significance level.A requirement analysis test was also carried out with steps including the linearity test of the regression equation, the estimated error normality test, the homogeneity of variance test, and the research hypothesis test.Based on the table above, the highest frequency score is in the fifth interval class of 31.6%, namely in the score range 114 -122, with the number of parents with an average satisfaction frequency score of 122.88 as many as 42 people (31.6 %).In comparison, those with an above-average score were 62 (46.6%), and an average score was 29 people (21.8%).It means that the number of parents with an average and above average percentage of satisfaction scores indicates a higher position of 78.2%, which means that the parental satisfaction is relatively good/effective.
The school management information system frequency distribution data (X1) is presented in the following table: Based on the table above, the highest frequency score is in the fifth interval class of 28.6%, namely in the score range 108 -118, with the number of education management information systems having an average frequency score (of 112.62) of 38 people (28 .6%).In comparison, those with an above-average score were 45 (33.8%), and an average score was 50 people (37.6%).It means that the number of educational management information systems with an average and above average percentage score indicates a higher position, namely 62.4%.It means that the education management information system at Labschool Unesa 3 Junior High School is relatively effective or good.
The frequency distribution data for teacher social competence averages is 130.02 and the mode is 150.The complete display of the distribution data for teacher social competence frequency (X2) is presented in the following table:

Hypothesis testing
The effect of school management information systems (X1) is on parental satisfaction (Y).The magnitude of the influence is indicated by the coefficient of determination R2 (R square) = 0.449, which means that the education management information system influences the parental satisfaction by 44.9%, and other factors determine the remaining 55.1%.The effect of teacher social competence (X2) on parental satisfaction (Y) is shown by the coefficient of determination R2 (R square) = 0.558, which means that the social competence influences parental satisfaction by 55.8%, and the remaining 44.2% is determined by other factors.The influence of school management information systems and teacher social competence is shown by the coefficient of determination R2 (R square) = 0.656.It means that education management information systems and teacher social competence influence parental satisfaction by 65.6%, and other factors determine the remaining 34.4%.Based on this analysis, the school management information system influences the parental satisfaction.A good school management information system as an effective information service will significantly increase the parental satisfaction.In line with the results of this study, Yakub and Hisbanarto (2014), in their book, argue that educational information services are an effort to achieve customer satisfaction by meeting users' needs and making continuous improvements to the provided services.Management information system is a supporting tool for educational organisations capable of providing information services according to the users' needs, is easy to obtain, and has an impact on improving the quality of education.Sulisworo and Siswanto (2019) research showed that schools need to do better promotion and introduction to parents.This action is expected to be able to increase parents' understanding of the education process held by schools

The Effect of Teacher's Social Competence on Parents' Satisfaction
Based on this analysis, the teacher's social competence influences the parental satisfaction.The increase of Teacher Social Competence will increase the parental satisfaction and vice versa.According to Mulyasa (2019) it follows that the teacher's social competence is the teacher's ability to communicate and interact with students, education, and also parents as well as politely behave with the surrounding community.Furthermore, according to Stapleton (2002) in his book Executive's Guide To Knowledge management, the good and effective communication is a foundation for ensuring customers' satisfaction.

The Influence of School Management Information Systems and Teacher Social Competence on Parents' Satisfaction
Based on the tested hypothesis, it arises that there is a positive and significant influence between the School Management Information System and the Teacher Social Competence together with Parent Satisfaction at Labschool Unesa 3 Junior High School.It is indicated by the strength of influence or correlation coefficient of 0.810 at a 99% confidence level (α = 0.01), while the magnitude of the influence of the R-square coefficient of determination is 0.656.It means that the School Management Information System and Teacher Social Competence both have an influence with parental satisfaction of 65.6% and the remaining 34.4% is determined by other factors.For the direction of influence or the regression obtained coefficient Ŷ = 11.706+ 0.316X1 + 0.581X2 that means that every unit increase in the score of the school management information system and teacher social competence will affect the increase in the parental satisfaction score of 0.897 (strong correlation).
Based on this analysis, the school management information system and the social competence of teachers both are factors that influence the parental satisfaction.An increase will follow an appropriate and good school management information system in the satisfaction of parents of students, and an increase in the social competence of teachers will follow in the satisfaction of parents of students.
Based on the discussion above, there is an influence of school management information systems and the social competence of teachers on parental satisfaction together.The school management information system influences the parental satisfaction.It means that a good school management information system as an effective information service will increase the parental satisfaction.The teacher's social competence influences the parental satisfaction.Increasing Teacher Social Competence will increase the parental satisfaction and vice versa.So that, if both aspects of the school management information system and teacher social competence are good enough, it will increase the parental satisfaction.

Conclusions and Implications
This study concludes that there is an influence of school management information systems and the social competence of teachers on parental satisfaction.The results of this study have implications for several moments in the world of education.First, a school management information system can help school institutions be more effective in the goals achievement.Second, a good teacher's ability to communicate and interact with parents will help parents better understand their child's development and create a sense of satisfaction with the services provided by the school.

Suggestions for Future Research
Taking into account the significant influence between Education Management Information Systems and Teacher Social Competence on parental satisfaction, school leaders must constantly improve their teachers' competence in various ways, such as through training, seminars, and competitions.Its vital providing motivation and things that make teachers increasing their acquaintance in understanding, communicating and interacting with parents and the community so that parental satisfaction can continue to increase.In further research, the development of application features that make it easier for teachers to develop their competencies in preparing children's learning activities can be deepened.Variables on other teacher competencies, such as professional, pedagogic, and personality competencies can also be further developed.These variables can be combined with the school management information system.Apart from that, features to make it easier for parents to supervise their children's learning could be developed.Other variables, such as the cultural differences and socioeconomic conditions of the family, may be considered to be explored in the future studies.
Finally, in addition to teachers and parents, further research could include student variables, namely measuring student satisfaction with the implementation of an education management information system.Information should be collected from students.Namely information about the features that is useful to them in the learning process.All this can provide a big amount of information for the education management information system.

Table 1 . Table of Analysis of Instrument Items Based on Research Data Parent's Satisfatcion Variable
Based on the results of the item analysis above, it is visible that most (75%) think the promises made by the school can be realized properly and the rest (25%) not realised.
©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License. 1.I'm satisfied with the friendliness of the staff Administration 22 65 11 2 1 The research results show that most (86%) parents are satisfied with administrative services and the rest (14%) dissatisfied.2. I am satisfied with the study room facilities that are owned school 26 60 10 2 2 Based on the results of the item analysis above, it shows that the majority (86%) of parents are satisfied with the study room facilities owned by the school and the rest (14%) are dissatisfied.©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.

Table 2 . Analysis of Instrument Items Based on Research Data Educational Management Information System Variables
©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.

Table 3 Analysis of Instrument Items Based on Research Data Teacher Social Competency Variables
Based on the results of the item analysis above, it is shown that the majority (92%) of teachers are active in various activities and the rest (8%) teachers are not active.Based on the results of the study, data on parental satisfaction were obtained with an average score of 122.88 and a mode of 120.The frequency distribution of parental satisfaction (Y) is presented in the following table: ©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.

Table 8 The Magnitude of Influence (Coefficient of Determination) of Teacher's Social Competence on Parents' Satisfaction Model Summary
©Copyright 2023 by the author(s) This work is licensed under a Creative Commons Attribution 4.0 International License.a.Predictors: (Constant), Teacher's Social Competence b.Dependent Variable: Parent's Satisfaction